let's not forget, 87 days worth of oil in that water, and about that $20 billion compensation fund, it's been a month since ken feinberg took over the claims process from bp. he's a lawyer with a track record of handling other difficult situations like the fund for the 9/11 victims families. gulf residents welcomed him as a plain spoken new englander and a hero. we went back to orange beach, alabama to see how he's doing. our report from lisa myers. >> reporter: since the spill, bp has pounded home this message -- >> bp has got to make things right. >> they're spending $100 million on a pr blitz to tell the rest of the country they're making us whole. guys, it's not true, it's not true. >> reporter: and the mayor of orange beach, alabama, devastated when tourists stayed away, says the new independent claims administrator, ken feinberg, has not made things better.